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MSRG / IC4 successful in H2020 call for €4.6 Million Project

The Modelling and Simulation Research Group, as part of the Irish Centre for

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The Importance of Customer Experience

As we tend toward a world wherein customer expectations are shifting, new contact

Changes Crossroad Sign
Contact Centres: The Changing Environment

“A revolution is underway in the contact centre industry, enabled by mobility and

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EU CACTOS Technical Meeting at DCU

The CACTOS FP7 Technical meeting took place from 14th to 15th June 2016.


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