Latest News/Blog

MSRG / IC4 successful in H2020 call for €4.6 Million Project

The Modelling and Simulation Research Group, as part of the Irish Centre for

The Importance of Customer Experience

As we tend toward a world wherein customer expectations are shifting, new contact

Changes Crossroad Sign
Contact Centres: The Changing Environment

“A revolution is underway in the contact centre industry, enabled by mobility and

EU CACTOS Technical Meeting at DCU

The CACTOS FP7 Technical meeting took place from 14th to 15th June 2016.

Selected Research Partners