Latest News/Blog

MSRG / IC4 successful in H2020 call for €4.6 Million Project

The Modelling and Simulation Research Group, as part of the Irish Centre for

Contact Centre Strategic Planning Survey 2016/17

DCU are currently collaborating in a Contact Centre Analytics project in partnership with

The Importance of Customer Experience

As we tend toward a world wherein customer expectations are shifting, new contact

Changes Crossroad Sign
Contact Centres: The Changing Environment

“A revolution is underway in the contact centre industry, enabled by mobility and

Selected Research Partners