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MSRG / IC4 successful in H2020 call for €4.6 Million Project

The Modelling and Simulation Research Group, as part of the Irish Centre for

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Contact Centre Strategic Planning Survey 2016/17

DCU are currently collaborating in a Contact Centre Analytics project in partnership with

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The Importance of Customer Experience

As we tend toward a world wherein customer expectations are shifting, new contact

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Contact Centres: The Changing Environment

“A revolution is underway in the contact centre industry, enabled by mobility and


Selected Research Partners