From SMEs to Multinationals, we perform applied research aiding companies to test real life issues in a simulated environment.
We develop frameworks for conducting cost and risk analysis for Cloud through simulating the Cloud on a large scale.
We have experience in developing simulation models and applications to analyse logistics networks and supply chains.
We conduct performance analysis enabling improvement against tradeoffs for the customer journey and experience.
Our work provides decision makers with evidence-based analytics to objectively vet operational solutions prior to implementation.
Our team identify improvement opportunities, the steps required to realise them and the projected impact on system performance.
The Modelling and Simulation Research Group, as part of the Irish Centre for
DCU are currently collaborating in a Contact Centre Analytics project in partnership with
As we tend toward a world wherein customer expectations are shifting, new contact
“A revolution is underway in the contact centre industry, enabled by mobility and