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MSRG / IC4 successful in H2020 call for €4.6 Million Project

The Modelling and Simulation Research Group, as part of the Irish Centre for Cloud Computing and Commerce (IC4) have been successful in the latest ICT-06 call by the European Union for new H2020 projects. The €4.6 Million project, known as RECAP (Reliable Capacity Provisioning and Enhanced Remediation for Distributed Cloud Applications) http://recap-project.eu involves 9 partners

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Contact Centre Strategic Planning Survey 2016/17

DCU are currently collaborating in a Contact Centre Analytics project in partnership with IT Solutions Ltd. and as such are conducting some research in the area.   Our current research intends to identify, understand and analyse the Strategic Planning Process in Organisations and the impact Customer Experience has on such decisions in order to identify and suggest possible ways

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The Importance of Customer Experience

As we tend toward a world wherein customer expectations are shifting, new contact channels are emerging and the role of technology is increasing, the customer has more information and therefore power than ever before. Companies are thus expected to meet these increasing expectations in a time of shrinking budgets and resources which tends to result

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Contact Centres: The Changing Environment

“A revolution is underway in the contact centre industry, enabled by mobility and the proliferation of smart devices and fuelled by the phenomenon of social media.” Over the past 15 years we have seen the evolution of call centres to contact centres where, in comparison to historical data, organisations now facilitate interactions with their customers

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EU CACTOS Technical Meeting at DCU

The CACTOS FP7 Technical meeting took place from 14th to 15th June 2016. Pictured from left to right: Dr. Gabriel González Castañé (DCU), Craig Sheridan (Flexiant Ltd.), Dr. James Byrne (DCU), Jakub Krzywda (Umeå University), Dr. Jörg Domaschka (Universität Ulm), Christian Stier (FZI), Christopher Hauser (Universität Ulm), Sergej Svorobej (DCU), Sebastian Krach (FZI), Athanasios Tsitsipas (Universität Ulm), Zafeirios Papazachos (Queen’s University

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MSRG at Invent Commercialisation Awards 2016

The MSRG were presented with a Commercialisation Award for successful company spin out from DCU (Modelling and Simulation Technologies Ltd., launched in 2015). Pictured (from right to left) are Dr. Paul Young, Dr. James Byrne, Prof. PJ Byrne and Dr. Paul Liston, receiving the award from Prof. Brian MacCraith, President of DCU.

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CactoSim at NC4

NC4 brings together industry and academic experts to discuss how cloud technologies can address business problems and drive value. The Fifth National Conference on Cloud Computing and Commerce (NC4) is a free national conference on cloud computing and commerce taking place on Tuesday, 12th April at Dublin City University. The conference comprises 4 tracks and a plenary featuring presentations

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MSRG and IT Solutions Ltd. collaboration presented at Business Matchmaker Event 2016

On February 17th DCU hosted its second Business Matchmaker at The Helix, DCU. This brokerage event saw over 150 companies and researchers meeting in 20 min one-to-one sessions to discuss potential areas of collaboration. IT Solutions, who were one of two companies presenting on the day, gave an overview of their successful collaboration with us in the MSRG.

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DCU MSRG at ICT 2015, Lisbon

The DCU Modelling and Simulation Research Group travelled to ICT 2015 (Innovate, Connect, Transform) in Lisbon, Portugal from 20-22 October 2015. ICT 2015 was organised by the European Commission, and comprised of A policy conference presenting the new Commission’s policies and initiatives on Research & Innovation in ICT (Horizon 2020 Programme); An interactive exhibition showcasing

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CactoSim Version 2 Released

Cloud computing data centres are complex systems with a high degree of heterogeneity and a large number of different elements (e.g. racks, nodes, hard disk drives, virtual machines) with various forms of interactions and dependencies. Any system with these characteristics is exceptionally difficult to manage as any decision to make a change or react to

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CactoSim at SIMUTools 2015

DCU presented a paper at SIMUtools 2015 (the eighth edition of the annual International Conference on Simulation Tools and Techniques), a joint publication between DCU, FZI and QUB. The conference was being held in cooperation with ACM SIGSIM. Being held in Athens, Greece, the conference focused on a broad range of research challenges in the

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CACTOS Plenary Meeting, Belfast

The CACTOS Plenary Meeting took place on 27th – 28th May 2014 in Queens University Belfast. This was attended by Flexiant, RealTech, Ulm University, Umea University, DCU, Queens University Belfast and FZI. Specific research problems that CACTOS addresses were discussed in detail around issues data centre operators face due to the exploding heterogeneity of the

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National Survey Respondents

The Modelling, Simulation and Research Group (MSRG) recently launched a national survey on Irish manufacturing SMEs and obtained an overall response rate of 37.5%. The aim of the survey was to gain insight at a national level of the intricacies of manufacturing in SMEs and to understand various aspects of their business. Specifically insight was

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Are SMEs Simulation-aware?

Business is constantly changing and in today’s fast paced environment SMEs are faced with the task of sourcing new and innovative ways to improve their manufacturing design and operations. Simulation is one such avenue open to SMEs to improve their business and enhance their performance. While mostly utilised by larger companies, simulation can potentially offer

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Dr. Paul Liston joins MSRG

This month Dr. Paul Liston joined the Modelling and Simulation Research Group. Paul has a strong history of industrial process analysis particularly in the manufacturing and supply chain sectors and has worked extensively with SMEs and MNCs across Ireland. Paul joins the research group from Dell where he held roles in Global Commodity Management and

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Open Cloud Workshop, Brussels

On May 15th 2014, the DCU MSRG attended the European Open Cloud Collaboration Workshop representing the CACTOS project. The event was organised by the European Commission and Ocean at the European Commission headquarters in Brussels. The workshop was opened by the head of European Commission Software and Services, Cloud Unit – Ken Ducatel, who delivered

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SPEC RG Annual Meeting 2014

Aside from 2014 ICPE conference and HotTopics workshop which commenced this year in Dublin, Ireland, SPEC Research Group (RG) also hosted its annual members meeting led by Chair Prof. Samuel Kounev where the DCU Modelling and Simulation RG was warmly invited. The broad goal of SPEC RG is to provide a link between industry and

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Manufacturing SME Survey Complete

Our national survey on SME manufacturing in Ireland is now complete and we would like to thank you for taking the time out to complete the survey. We received an incredibly positive response and achieved an overall response rate of 37.5%. The insight gained from your participation is invaluable and is helping us to move

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Simio Workshop at WSC 2013

Simio delivered a half day workshop at the WSC 2013 describing and demonstrating their object orientated simulation software. In a move from traditional object orientated simulation, which requires significant levels of programming skills, Simio presented their software which in contrast utilises the concept of process logic for model development. The Modelling and Simulation Research Group

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CACTOS Group

DCU joins €4.7 Million EU Cloud Project

Dublin City University (DCU) today announced it has joined a consortium of leading organisations and universities from the United Kingdom, Sweden, Ireland and Germany focused on using real-world data to optimize and make more efficient cloud computing. Named ‘CACTOS’, the €4.5 million project seeks to address issues arising from the growth and complexity of cloud

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2013 Winter Simulation Conference

We will be presenting in Washington DC at the 2013 Winter Simulation Conference from December 8th – 11th. The Winter Simulation Conference (WSC) is the premier international forum for disseminating recent advances in the field of dynamic systems modeling and simulation. In addition to a technical program of unsurpassed scope and quality, WSC provides the central

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CACTOS Kicks off, Ulm University

The kick-off meeting for CACTOS took place in Ulm University in Ulm, Germany, from 9th – 13th October 2013. The consortium who attended this meeting  include leading organisations and universities from the United Kingdom, Ireland, Germany and Sweden focused on using real-world data to optimise Cloud Computing and to make it more efficient. The three day meeting covered

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Basic CMYK

First Round SME Survey Complete

The first round of the SME Simulation Survey is now complete. This survey was aimed at understanding, and ultimately helping to improve manufacturing processes in SMEs through the use of simulation. In particular, we have focused on companies throughout Ireland in manufacturing who may be having problems with various aspects of their manufacturing processes or

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IAM 2013 Paper Presentation

The Modelling and Simulation Research Group presented the 16th Irish Academy of Management (IAM) Conference, which took place in Waterford Institute of Technology (WIT), Waterford, Ireland from 2nd to 4th September 2013. Our paper was titled: “TOWARDS SIMULATION MODELLING FOR MANUFACTURING SMES”, and the abstract is as follows: Discrete event simulation (DES) is a technique

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SME-SIM Launches in DCU

March 2013 saw the launch of a new and innovative project, SME-SIM in DCU Business School. Funded by Enterprise Ireland, the Modelling and Simulation Research Group are conducting advanced industry-focused research into business simulation techniques which will be of benefit to small to medium manufacturing companies in Ireland and internationally. The research will involve in-depth

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